CUSTOMER SERVICE. WITHOUT BORDERS.
Customer service outsourcing,
built around you.
Dedicated people trained in your products, policies, and brand voice. Choose your team size, support channels, and coverage—we’ll build the proposal around you.
Tell us what you need. Discuss the scope. Review your custom quote.
01 / BUILT AROUND YOU
Your customers don’t
think in time zones.
Your support shouldn’t stop at your office door. Choose the channels and hours your customers need, then let’s plan the right team to cover them.
Phone support
Customer calls answered by people who know your business, your policies, and how you want customers to be treated.
02Email support
Thoughtful, accurate replies that sound like your brand and give customers the information they need.
03Live chat support
Conversational support for people browsing, buying, or using your service, delivered through your agreed chat tools.
Choose the people behind your brand.
Choose from proposed agents. We build their training around your products, policies, tools, and tone of voice.
The coverage you choose.
Daytime, overnight, weekends, or continuous coverage. Staffing is planned around your time zone.
A clear working relationship.
Agree on supervision, escalation paths, reporting, and quality targets before launch.
CUSTOMER CARE IN YOUR WORLD
Different questions.
The same care.
See how a team trained to your standards can support the conversations your customers have every day.
Hotels & hospitality
Remote guest questions, reservation inquiries, and overnight support.
HVAC
Service inquiries and appointment requests, including after-hours calls.
Online retail
Order questions, delivery updates, returns, and customer follow-up.
Clothing & fashion
Size guides, exchanges, and customer care around your next collection.
A FEW GOOD QUESTIONS
Let’s clear
things up.
Do you work with businesses outside the United States?
Yes. Globagora welcomes inquiries from international businesses. Tell us your customer markets, time zone, and language requirements so we can assess the right setup.
Can we choose our team size?
Yes. Tell us how many agents you need, or ask us to help plan staffing. Availability, coverage, and launch timing are confirmed in your proposal.
Can our team follow our existing service standards?
Yes. Your policies, brand voice, systems, and escalation requirements form the basis of the training plan and agreed quality standards.
Is there a fixed hourly price?
No. Pricing depends on the scope, channels, language requirements, schedule, and team size. Larger teams are eligible for volume pricing, confirmed in a custom proposal.
YOUR NEXT CHAPTER IN CUSTOMER SERVICE
Tell us what
your customers need.
You choose the team, channels, and coverage.
We build the proposal around you.