Team size and workload
Share your requested agent count and expected call, email, or chat volume. We review how much work the team will handle and when demand is highest.
YOUR SCOPE SETS THE PRICE
Customer service outsourcing pricing.
Choose the team, channels, and coverage you need. We price the service around that scope, with volume pricing for larger teams confirmed in your proposal.
WHAT SHAPES YOUR QUOTE
A useful number
starts with the details.
A rate only means something when you know what it covers. These are the requirements we review together.
Hours and time zones
Weekday, evening, overnight, weekend, or continuous coverage each needs an appropriate staffing plan. Include the time zone and days your customers need you.
Channels and complexity
Order questions, appointment changes, and troubleshooting can require different training and handling time. Tell us what agents can resolve and what must be escalated.
Languages and skills
Specify the spoken and written language requirements, product knowledge, and any specialist experience the work requires. Availability is confirmed during scoping.
Tools and supervision
We review help desk access, phone systems, knowledge bases, permissions, reporting, and management responsibilities. Any additional tool or supervision costs belong in the proposal.
Training and launch
Existing documentation, training materials, readiness checks, and recruitment needs shape onboarding. Setup charges, if any, are identified before you proceed.
VOLUME PRICING
More agents.
A quote built
for that scale.
Larger teams are eligible for better per-agent pricing.
The actual rate depends on the complete service arrangement. We confirm the volume rate, billing basis, and any conditions in writing, so you can compare the full cost.
Request your team proposalWHAT YOUR PROPOSAL SHOULD MAKE CLEAR
Know what you’re agreeing to.
| Item | What to confirm |
|---|---|
| Staffing and coverage | Agent count, working days, covered hours, time zone, backup arrangements, and launch availability. |
| Price and billing | Currency, hourly or other agreed billing basis, volume pricing, invoicing terms, and any minimum commitment. |
| Included work | Channels, tasks, training responsibilities, supervision, reports, and tools included in the service fee. |
| Additional charges | Any setup, software, telephony, overtime, holiday, or specialist-service charges—or confirmation that they do not apply. |
| Changes to scope | How additional agents, new channels, schedule changes, or offboarding will be agreed and priced. |
Bring quotes back to the same hours, tasks, and responsibilities before comparing rates. An in-house wage and an outsourced service fee cover different things.
Compare your own cost assumptionsPricing questions,
answered.
Do you publish a fixed hourly rate?
No. We review the work, staffing, coverage, languages, and management requirements before quoting. The cost calculator’s service rate is an editable example, not a Globagora offer.
Can I choose any team size?
Tell us the number of agents you want, or ask for help planning it. You are not limited to preset packages. Staffing availability, commercial terms, and launch timing are confirmed in the proposal.
Is training included?
Training and onboarding responsibilities are scoped with you. The proposal identifies what is included and any one-time or additional charges.
Can you quote for an international business?
Yes. Share your country, customer markets, coverage time zone, and preferred billing currency. Commercial terms and available billing arrangements are confirmed in your proposal.
Do you guarantee a particular saving?
No. Savings depend on your current full employment cost and the agreed service scope. Use the calculator for an illustrative comparison, then replace assumptions with your actual costs and quote.
YOUR NEXT CHAPTER IN CUSTOMER SERVICE
Tell us what
your customers need.
You choose the team, channels, and coverage.
We build the proposal around you.