A clearer cost picture.
Compare the full scope: wages, employer costs, equipment, management, and your outsourced service fee.
WHY OUTSOURCE CUSTOMER SERVICE?
Why outsource customer service?
Explore the cost of your current setup, plan coverage beyond office hours, and build a team around the standards you already value.
Coverage you choose.
Request daytime, overnight, weekends, or 24/7 support, with staffing matched to your time zone and schedule.
Your standards stay central.
Agree on training, tone of voice, escalation rules, and quality measures before the team goes live.
YOUR NUMBERS. A CLEARER PICTURE.
What could change
in your budget?
Start with an example, then replace the assumptions with your own costs. All amounts must use the same currency.
01 / Your in-house costs
Include applicable employer taxes and benefits in the percentage. Use the annual field for recruiting, equipment, or management. Avoid counting the same cost twice.
02 / An outsourcing scenario
The sample rate is an assumption, not a Globagora offer. Enter your quoted rate when available. Volume pricing is agreed in your proposal.
ILLUSTRATIVE FIRST-YEAR COMPARISONPotential annual savings$67,91230.3% lower than your in-house scenario
In-house total$223,912
Outsourcing total$156,000
5 agents × 40 hours × 52 weeks.
Includes entered setup and recurring fees.
This is a cost scenario, not a savings guarantee. Match productive hours, coverage, and service scope before comparing. No automatic currency conversion.
U.S. wage example: $21.53/hour, May 2025 median for customer service representatives. Source: U.S. Bureau of Labor Statistics Benefits and overhead default to zero; enter your actual costs. The $15 USD service-rate example is illustrative only. Data referenced October 2026.
COMPARE THE WHOLE PICTURE
What’s inside
the cost?
Compare like-for-like scope. Your proposal makes included responsibilities and any additional charges explicit.
| Cost or responsibility | In-house employment | Globagora arrangement |
|---|---|---|
| Pay and staffing | Employee wages and staffing management | Agreed service fee and staffing scope |
| Medical, dental and retirement | Employer contributions where applicable | No separate client-administered employee benefits package for Globagora staff |
| Employer obligations | Local payroll taxes and employment obligations | Local employer obligations handled within the delivery arrangement |
| Recruitment and training | Recruiting and onboarding resources | Responsibilities and inclusions set in your proposal |
| Tools and supervision | Software, equipment, and management time | Agreed tool access, management, and any additional fees |
Employment costs vary by country, employer, and arrangement. Outsourcing does not eliminate the provider’s employee benefits or employment obligations; those costs form part of delivering the service.
QUALITY IS PART OF THE PLAN
Lower costs.
Your service standards.
Define quality in terms that matter to your customers: accuracy, response time, resolution, and customer feedback. Agree on readiness checks, supervision, and regular reviews.
Compare outcomes during an agreed pilot or review period. Cost savings alone don’t demonstrate equivalent quality.
Explore training and qualityPRICING, EXPLAINED
Built around
your scope.
Is the calculator a quote?
No. It is an illustrative comparison using editable assumptions. Final pricing is confirmed after reviewing staffing, tasks, languages, tools, hours, and management needs.
Does a bigger team get better pricing?
Larger teams are eligible for volume pricing. The per-agent rate depends on the full service scope and is confirmed in your proposal.
Can I compare costs outside the U.S.?
Yes. Choose your currency and enter your local wage and employer costs. Changing the currency does not convert the inputs or load a local salary benchmark.
Can I request overnight or 24/7 service?
Yes. Specify your desired hours, days, and time zone. We plan appropriate shifts and confirm availability and pricing in your proposal.
YOUR NEXT CHAPTER IN CUSTOMER SERVICE
Tell us what
your customers need.
You choose the team, channels, and coverage.
We build the proposal around you.